Let’s say you recently started working with us. We’ve signed a contract, payments have been exchanged, and your IT is now under our care. One day, after your payment has successfully transferred, one of your workstations suddenly freezes up. One could hardly blame you for wondering why you were paying money to us if these kinds of issues still happen.

The truth of the matter is that our proactive IT services aren’t about eliminating issues and errors; it’s about avoiding everything possible and having strategies in place to address what can’t be.

Unfortunately, the Iceberg Metaphor Applies Best Here

While it is entirely overused, the value presented by proactively managed IT services does line up with the famous iceberg metaphor: whatever you see, you can safely assume that the vast majority is hidden away.

In the case of our services, you might see or hear from us when your team has a support ticket that needs escalation, or when it's time to refresh your infrastructure. It might not seem like a lot.

However, behind the scenes, we’re also:

• Patching your software after hours so your team members can get through their day without our butting in
• Keeping an eye on every device attached to your network to watch out for signs of wear and tear or cyberthreats
• Handling your vendors on your behalf so you can focus on your everyday goals
• Protecting your business by maintaining the defenses that keep threats out
• Planning what needs to be updated and upgraded in the future

There’s a lot about IT that isn’t obvious without looking under the hood. That’s where we primarily operate.

That Does Not Mean Things Won’t Break

Despite our best efforts, there are some things that even we cannot completely mitigate. We can proactively monitor your infrastructure 25/8, but that won’t stop someone from falling for a phishing email or accidentally breaking their device. Some things are just out of our hands.

Let’s say Microsoft has an outage. There really isn’t anything we can do to resolve the issue besides having a plan to keep you as operational as possible.

Plus, hardware has an expiration date. Being proactive means we are aware of that date and can prepare for it appropriately.

What the Alternative Looks Like

Let’s consider how a different, more reactive IT provider’s services would look to get a rough idea of the comparative costs to you. Working with us, you have an outsourced IT department of professionals ensuring your business technology operates as it should and that all technology issues are addressed. This approach helps minimize your downtime, enabling your team to be more productive than they otherwise would have been.

Alternatively, if you wait and deal with problems when they arise, you’re stuck dealing with the downtime and whatever costs come up as a result—not to mention the fact that you’re also most likely losing income during this time, too. 

Are proactive services foolproof? No, but they are designed to prevent everything they can, minimize the impact of every situation they can’t, and streamline the process to get your operations moving again. We keep an eye on your infrastructure now so we can identify what isn’t working and fix it to meet your future goals and needs, all while keeping out as many threats as possible.

We Want All Your IT Challenges to Be Out of Sight, Out of Mind… as Unrealistic as That May Sound

When a business in Mohave County and greater Arizona chooses to work with us, we see it as confirmation that it no longer wants to worry about its technology. We aren’t the ones to call when something needs fixing—we’re the ones who keep it from breaking.

Our goal is to make the IT side of your business relatively boring, because that means your tools are just doing what they’re supposed to. We are meant to be invisible, even if that isn’t always going to be possible. Either way, you can know with confidence that we’re most likely already dealing with any issue you’ve encountered.

If you’d like to learn more about our proactive IT monitoring and maintenance, or any of the other utilities we can offer your business, reach out to us at (928) 889-8487.